Live Support

How Can We Help You Today?

Welcome to our Live Support page. Whether you have a question about an ongoing order, need details about our handmade miniatures, or want to discuss a custom project, we are here to assist you in real-time.

Our Support Channels

To provide you with the best service, you can reach us through the following methods:

Service Hours

Our team is available to chat during the following hours (GMT+3):

Monday – Sunday: 10:00 AM – 8:00 PM

Please note: If you reach out outside of these hours, leave your email address in the chat, and we will get back to you as soon as we are back in the studio.

What We Can Assist With

  • Custom Order Consultations: Discussing details for your personalized needle-felted figures or wooden houses.
  • Order Tracking: Getting updates on the shipping status of your handmade treasures.
  • Product Details: Inquiring about materials, sizes, or care instructions for our jewelry and art pieces.